How to Submit a Work Order

Submitting your own work order is fast and convenient and there are benefits when you do it yourself such as getting a confirmation e-mail that includes a number you can use to track the progress of your request.

Registering

• Before submitting your first work order, you must register. Registration process is only done once
• Use your UMHB e-mail account and create your own password
• Registration information will be pre-populated when you log in the next time. If it isn’t there, just use your UMHB e-mail and the password you created to log in

Creating a Work Order: Go to UMHB.edu/workorder and click on the link on the page

Step 1:
Your personal information should be pre-populated – check to make sure it is correct

Step 2:

• Location: from drop-down - pick your hall, apartment name, or house address
• Area: from drop-down – select your building name or house address. For Independence Village – you will select the name of your building (Ferguson, Hobby, Garner, etc.)
• Area/Room Number field: put in your room/apartment number or house address
• Do not check box next to “Yes , remember my area entries for my next new request”

Step 3:

Select Problem Type: Click on the icon that best describes the problem. If none are appropriate, select GENERAL MAINTENANCE. Select only one option per work order.

• Water leaks or flooding
• Lost or stolen keys
• No power in room/house/apartment
• Anything that creates an unsafe condition (i.e. door cannot be secured, smell of smoke, etc.

Step 4:

Briefly describe your request. You must include enough information for the technician to come prepared to complete the work order.

Example: overhead light in room flickers constantly versus problem with lights

Step 6: umhb1845

Do Not use the password you created as the submittal password

Step 7:

Click Submit to complete your work order. In the confirmation e-mail, look under the heading “New Work Order Notification” to find the number assigned to your order. Use that number to track the progress of your request.

Tracking progress:

• Log back into the work order system UMHB.edu/workorder
• Click on My Requests at top of page
• Put in the work order number from you confirmation e-mail