No Show and Cancellation Policy

The Center for Academic Excellence relies on the punctuality and consistency of students to ensure the smooth provision of services. Unfortunately, our ability to provide those services is sometimes hampered when students book appointments yet do not follow through or appropriately cancel their meeting. When students do not show up for their appointments, other students lose the benefit of scheduling for that time slot.

As such, the Center for Academic Excellence has formally adopted policies concerning no show violations and late cancellations. All students utilizing the services provided by the CAE agree to abide by these policies and agree to the consequences of policy violations.

No Shows

Students with tutoring appointments have ten minutes from the scheduled start time to arrive for their intended appointment. If the student does not arrive within ten minutes of the appointment’s scheduled start time, the student will be considered a “no show.” Tutors are no longer obligated to meet with a student who arrives more than ten minutes late for his/her session, but they may still choose to do so at their discretion and if no other student is waiting to work with a tutor.

Cancellations

Students are advised to cancel within 24 hours of their appointment’s scheduled start time. However, the Center for Academic Excellence recognized that sometimes advanced notice is not possible. Appointments canceled within two hours of the appointment’s scheduled start time are considered “late cancellations” which are treated as a no show.

If a student has a total of two no shows their remaining appointments may be canceled. This could be a combination one no show and one late cancellation, two late cancellations or two no shows. The student then must reschedule their appointments through the Navigate Student app if they would like to continue their tutoring sessions.

To cancel an appointment, please call the CAE at (254) 295-4475. If no one answers, please leave your cancellation notice on our voice mail. You may also email the CAE at cae@umhb.edu or respond to the email notification of your appointment.

Note: Students will not be unfairly penalized for unsuccessful cancellation attempts that may result due to internal communication or staff errors.